Responsible Gambling | leonaussiecasino.com
Getting help with gambling controls
The account controls described here are in your Leon account. These pages cannot set a casino limit, close a player account or activate self-exclusion.
If you want to stop gambling or restrict your account, use the operator's account controls or send its support team a written self-exclusion request. Sending a message to this site's contact address does not start that process.
Deposit and wagering limits at Leon Casino
Leon's policy describes two separate controls within the player account profile. Both start with the setting “none”, so registration does not automatically establish a spending restriction.
| Control | What it measures | Available periods |
|---|---|---|
| Deposit limit | Money paid into the casino account | Daily, weekly or monthly |
| Wagering limit | Combined value of bets placed during the chosen period | Daily, weekly or monthly |
The operator allows reductions at any time. Open “Manage deposit limits” or “Manage wagering limits”, enter the restriction and select “Apply” to put the change into effect.
A wagering limit concerns the amount staked, rather than the amount lost. Leon's policy also says players cannot request removal of a deposit or wagering restriction while its effective period is still running. Do not assume that the ability to lower a limit also allows an immediate increase or cancellation.
Temporary and permanent self-exclusion
Leon's policy uses a zero deposit limit as its self-exclusion mechanism. The duration selected matters:
- Six months: a deposit limit of zero for this duration creates temporary exclusion. The operator says it cannot be lifted during those six months.
- Indefinite: a zero limit without an end date creates permanent exclusion, which the policy describes as preventing future play on the operator's website.
These settings are available through “Manage Deposit Limits”. A written request to the operator's support team is another route to self-exclusion; contact that team if you need assistance with the settings.
The policy recommends breaks and mentions cooling-off periods, but does not give a separate cooling-off procedure or duration. Ask the operator about that option rather than treating it as equivalent to the documented six-month exclusion. The operator also reserves the ability to restrict an account temporarily or initiate exclusion when gambling concerns arise.
Keeping gambling within boundaries
Leon's guidance treats gambling as paid entertainment, not a source of earnings. Its practical suggestions include:
- Keep savings and money needed for everyday expenses out of gambling.
- Track spending alongside the time spent playing.
- Choose account limits deliberately instead of leaving the default unrestricted settings.
- Pause regularly and consider stopping if gambling is becoming difficult to control.
Continuing to bet in an attempt to recover earlier losses can deepen the problem. Limits and exclusion are controls, not promises that gambling will be harmless.
Underage access
Leon prohibits accounts for minors and carries out identity and age checks. Its responsible gambling policy specifies an 18-year threshold; the general terms also require players to meet the minimum age applicable in their location.
The operator's documents give different descriptions of what happens to funds in an underage account. This page therefore makes no assurance about a refund or forfeiture. Any affected account needs to be addressed directly with the operator.
Keep minors away from gambling accounts and consider parental controls on shared devices. The operator's policy names Net Nanny and Cyber Patrol as filtering tools.
Support resources named by the operator
Leon's policy points readers to the following organisations:
| Resource | Support described in Leon's policy |
|---|---|
| Gambling Therapy — www.gamblingtherapy.org | Support and counselling in multiple languages |
| Gamblers Anonymous — www.gamblersanonymous.org.uk | Peer support for people experiencing compulsive gambling |
| GamCare — www.gamcare.org.uk | UK-based advice, counselling and practical assistance |
These are the resources listed by Leon, not a verified Australian service directory. Australian readers should check each organisation's location coverage and available services directly.
Questions about this page
For a correction to this information, the contact address is [email protected]. It is not a gambling support service or a route to casino account action. Do not send account passwords, payment details or identity documents to this address.